We are looking for an HR manager to oversee all aspects of HR practices and processes as well as to keep our office well organized, established and supervised.

As HR Manager, you will serve as a link between our organization’s management and its employees. You will ensure HR best practices in accordance with local employment law are followed, and care for all HR matters for our local office, recruitment, benefits, and employee well-being.

To be a successful hire, you will need to have prior experience in HR Management. You will need to be proficient in Microsoft Office applications such as Word and Excel. A Bachelor’s degree is required.

Responsibilities

• Ensure legal compliance throughout human resource management.
• Manage all the recruitment for new talent for the company
• Own the employee life cycle- recruitment, retention, and promotion
• Handle any employee disciplinary actions such as performance improvement plans and termination
• Nurture a positive working environment.
• Maintain pay plan and benefits program.
• Assess training needs to apply and monitor training programs.
• Report to management and provide decision support through HR metrics.
• Bridge management and employee relations by addressing demands, grievances or other issues.
• Develop and implement HR strategies and initiatives aligned with the overall business strategy.
• Support current and future business needs through the development, engagement, motivation and preservation of human capital.
• Develop and monitor overall HR strategies, systems, tactics and procedures across the organization.
• Oversee the planning of employee team building activities and employee recognition
• Coordinate appointments and meetings and managing staff calendars and schedules.
• Supervise, mentor, train, and coach our office staff and delegate assignments to ensure maximum productivity.
• Produce reports, compose correspondence, and draft new contracts.
• Create presentations and other management-level reports.

Qualifications

• Must be completely fluent in English and Spanish
• In-depth knowledge of labor law and HR best practices
• 3 years of experience in Human Resources
• Proven working experience as HR manager or HR executive
• People-oriented and result-driven
• Strong communication and leadership skills
• Ability to think strategically
• Excellent active listening, negotiation and presentation skills
• Competence to build and effectively manage interpersonal relationships at all levels of the company
• Excellent computer skills, including a high degree of proficiency in Microsoft Word, Excel, Outlook, and PowerPoint

This list is not exhaustive of your tasks and responsibilities and you may be asked to do additional duties where appropriate and required.

Tasks

• Holding regular meetings with the Client Success Manager to overview any outstanding tasks from the client and action plans going forward
• Management of daily and weekly targets, ensuring that the respective team or team member completes them
• Effective coordination with the client/management when there is a delay on target completion to resolve the reason for the delay
• Keeping all teams involved informed of important deadlines, changes, target attainment, and major milestone achievements, as well as delays
• Monitoring tasks and projects using Atlassian products (JIRA and Confluence), Client sign off on requirements, and statements of work

This list is not exhaustive of your tasks and responsibilities and you may be asked to do additional duties where appropriate and required.

Responsibilities

• Research relevant industry events
• Plan events from start to finish, often more than one at a time
• Manage vendor relationships with each event.
• Arrange travel and accommodations for event staff
• Coordinate logistics to and from the show for booth materials
• Keep track of budgets for the event
• Run the event and make sure everything goes smoothly
• Work with sales staff and sales partners on leads and marketing
• Provide support for Salesforce to all users
• Collaborate with Marketing team on campaigns and event promotion
• Stay on top of market trends
• Assist in other marketing tasks as they come up

Qualifications and Skills

• Experience using Salesforce CRM & Pardot marketing platform
• Time management
• Ability to negotiate with vendors
• Outstanding communication skills
• Able to problem solve on the spot
• Proficient in Microsoft Office products. Adobe suite preferred but not required.
• Be able to lift at least 40 pounds
• Bachelor’s degree in marketing or similar

*Candidate must be bilingual (English/Japanese) in order to qualify*

Responsibilities

• Responsible for maintenance of existing platform
• SaaS platform support
• Support software rollout for over 500 sites
• Meeting business team members / clients to provide support to users

Qualifications and Skills

• Bilingual in English and Japanese (Speak, Read, Write)
• iOS support experience
• Willing to travel on occasion
• eCommerce or retail software experience
• Support experience with hardware and software

The Senior Technical Product and UX Writer position is an internal- and external-facing position within Retail Cloud Technologies, DBA Teamwork Commerce.

Position is remote. Candidate needs to be working in Pacific or Mountain time. Ideally the candidate has ability to be flexible to accommodate international team. Retail Cloud Technologies, LLC is headquartered in Clearwater, FL.

The ideal candidate holds a Bachelor’s Degree in English, Journalism, Writing, or related field, as well as 5 years technical writing experience for software applications — ideally for designers of software applications.

The purpose of the role is to be the owner of software design documents for a new version of an iOS App and supporting software tools, ensuring their completeness, conciseness, and assimilability (frictionless knowledge transfer). The tech writer works with Software Designers, Business Analysts, Developers, Quality Assurance staff, and occasionally clients to achieve this goal.

The role is part of the Product Design team which means candidate is comfortable talking with clients to clarify and capture requirement, and participate in design and UX decisions.

Duties

The Design Team Technical Product and UX Writer duties include the following, as well as any other duties which forward the purposes of those actions listed above and contained in the list below: 

• Meets and works with software designers, business analysts, developers, and quality assurance staff in their daily activities of generating software design documents.
• Working with Software Designers and Business Analysts to ensure each software feature design is complete with:

• • Purpose of the feature
  • Use cases
  • Procedural steps to use the feature
  • Configuration requirements to use the feature
  • Dependencies
  • FAQs
  • Design checklists
  • Call outs to other teams impacted by the implementation of the new feature

• Suitability of the written design document for multiple audiences (for instance developers/quality assurance, but also for users) is a must
• Follows up with Business Analyst to ensure all client questions and requirements are answered by the design document.
• Works internally to ensure requirements and specifications are clearly described in the design documents for Developers and Quality Assurance.
• Works with other Writers responsible for Release Guides and Manuals to ensure Design Documents are complete and provide required downstream information.

Qualifications and Skills

• Responsible for the consistency and readability of labels, options, messages, and errors that appear in the software UI.
• Catalogs terminology across the software application to ensure consistency in new and updated designs.
• Provides UI input as requested by the designers.
• Provides user experience input on software workflows and other user-facing elements.
• Participates in Design Reviews.
• Acts in a design QA role to ensure UI samples and process statements are consistent with prior designs and across the application.
• Writes and/or assists with customer-facing design proposals as requested.
• Maintains a library of reference materials for the design team resulting from meetings, such as video, requirements statements, and design decisions.
• Clear understanding of writing for localization and non-native English speakers is a must.
• Familiarity with Excel, Google sheets and Confluence a plus.

• • The Design Team Tech Writer is a member of the Tech Writing team, reporting toTech Writing management, with a matrixed responsibility to the software designeror designers to which they are assigned.