- Holding regular meetings with the Client Success Manager to overview any outstanding tasks from the client and action plans going forward
- Management of daily and weekly targets, ensuring that the respective team or team member completes them
- Effective coordination with the client/management when there is a delay on target completion to resolve the reason for the delay
- Keeping all teams involved informed of important deadlines, changes, target attainment, and major milestone achievements, as well as delays
- Monitoring tasks and projects using Atlassian products (JIRA and Confluence), Client sign off on requirements, and statements of work
This list is not exhaustive of your tasks and responsibilities and you may be asked to do additional duties where appropriate and required.