Experience: preferably 2-5 years of Sales Experience , especially selling in a SaaS model 

KPI: New SaaS revenue closed 

Start Date: ASAP

Job Duties and Responsibilities:

• Manage sales of all new projects with existing clients in the United States and Canada
• Manage all contract renewals of existing clients in the United States and Canada, increasing monthly revenue where appropriate
• Manage infrastructure cost changes every 6 months with every client in the United States and Canada
• Manage and increase Support Plans with existing clients
• Manage and increase licensing with existing clients for add-ons and additional product offerings.
• Prospect existing clients for new potential clients

Summary:

This is a new role at Teamwork who will report directly to the VP Operations who is based in our Dallas office. This individual will manage internal sales in the US and Canada. This position requires someone who has some proficiency in communication and sales, and needs to be able to deal with C-Level personnel from our clients in contract renewals and adjusting pricing.

We are growing our partner team at Teamwork Commerce! As Partner Manager North America,  you will be responsible for managing commercial relationships with Teamwork’s ecosystem of technology and agency partners. You will build and maintain connections to drive referrals to our sales team.

You will develop a network of technology and agency partners that will advocate for Teamwork Commerce in the retail space. In this role, the ideal candidate will have a strong track record of relationship management and dealing with key players in the retail technology space. 

Responsibilities

• Develop, manage, and grow relationships with key technology partners to generate new business opportunities.

• Build out and own new agency partnerships to advocate for Teamwork Commerce in the industry.

• You understand partner objectives and can identify Teamwork’s ability (or inability) to support partner objectives.

• You can represent Teamwork Commerce at industry events such as trade shows and Partner Summits.

• You can lead partner marketing activities and collaborate effectively with the marketing and sales teams.

• You can keep a report and record all partnership activities in CRM and on occasion, help with department administrative tasks.

What you will bring to the role:

• You are passionate about relationship building and networking.

• You have the ability to collaborate effectively with multiple departments.

• You have a strong understanding of the retail technology landscape and familiarity with key industry partners.

• You have a strong track record of sourcing new business opportunities.

• You are a team player and can support broader company initiatives through collaboration and teamwork. 

• You can balance complex projects and have the ability to shift priorities in a high-paced environment. 

What you will have:

• 3+ years of experience in strategic partnerships, business development, or channel sales in eCommerce, SaaS or MarTech.

• Demonstrated experience working and managing towards a quantifiable goal (e.g. revenue)

• Strong written and oral communication skills, and adept at tailoring to your audience

• Ability to work as a team, understanding that your success depends on the success of others.

Teamwork Commerce is a company with over 400 employees in over 10 countries, with a strong built-in culture of inclusion and working together as a team to provide the best retail omnichannel solution in the world. We boast some of the largest apparel and footwear retailers in the world, and are now live with our solution in over 25 countries. 

With all of the work we’re doing around the world, we need to engage our employees, clients and partners even further by promoting all of the incredible work we’re doing. Additionally, we want our employees to feel pride in all of the great work being done by our company and feel as valuable as possible as one of the key cogs that makes the Teamwork Commerce wheel turn. This position is going to be the main individual responsible for making this happen. 

The Communications Manager will have direct relationships with all key executives in the company in order to execute on the above plan. We are looking for someone with an energetic and enthusiastic approach to things, who is full of charisma and cares about a job well done. This is someone who is going to be responsible for putting smiles on the faces of our employees and making work for Teamwork an even more enjoyable experience than it already is. Ideally this person would have at least 3-5 years in a similar role and ready to take on their next challenge in this type of role. 

This role will report to the Marketing Director with dotted line to the VP Operations who will be closely involved in the evolution of this position. You will be required to work out of our headquarters in Clearwater, FL or surrounding area and you need to be able to be in the office 3 days a week, with the working hours being 9am – 5pm EST.

 Please note that travel is not mandatory but could be a part of the job to visit other TW offices as well as potentially for other purposes such as trade shows, events, client engagements, etc. 

Valuable Final Product: Teamwork Commerce well publicized both internally and externally, resulting in Teamwork employees, clients, partners, and the market at large aware of the good works within Teamwork Commerce. 

The Communications Manager role is a new position within Teamwork Commerce who will be the key facilitator internally to spread good news, events, and updates throughout the company to keep all in the know. 

As this is a new position, the duties and responsibilities may change, and initiative is widely encouraged, but tasks will include:

• New Product Releases
• Employee Promotions
• Birthdays and Anniversaries
• New Clients acquired
• New Clients live with our solution

• Working with our Service Teams to ensure that our Clients feel supported and cared about in multiple ways
• Working to make our offices the best working environments possible for our employees
• Working to ensure our remote employees feel supported and engaged
• Owning the monthly newsletter of The Teamwork Times, informing employees of all the great news at Teamwork Commerce
• Working with Partnerships to ensure that all Teamwork partners are informed of the great work being done within our company
• Assisting different teams in promoting and setting up events for clients, prospects, or partners
• Working with HR to ensure that on-boarding of new employees is an incredible experience, whether in an office or remote
• Ensuring staff meetings are engaging and fun to attend, in person or remotely
• Overseeing and engaging with our Community Activation and Charitable Arm, Teamwork Cares, getting our employees to give back to their local communities
• Coordinating with HR in the planning and executing of team building experiences for the global offices
• Draft press releases following organizational news
• Helping manage the staff Christmas parties around the world, in coordination with local HR and Office Managers

This is not an exhaustive list and may vary as the role develops.

Tasks

• Holding regular meetings with the Client Success Manager to overview any outstanding
  tasks from the client and action plans going forward
• Management of daily and weekly targets, ensuring that the respective team or team member
  completes them
• Effective coordination with the client/management when there is a delay on target
  completion in order to resolve the reason for the delay
• Keeping all teams involved informed of important deadlines, changes, target attainment and
  major milestone achievements, as well as delays
• Monitoring tasks and projects using Atlassian products (JIRA and Confluence)
• Client sign off on requirements and statements of work

Responsibilities

• Ensure coordination and communication exists between teams
• Responsible for hitting delivery dates for project tasks, and hitting major milestones
• Responsible for alerting teams if something is delayed and how this time can either be made
  up or not
• Responsible for relaying what was done last week and what will be done this week and future
  milestones to hit
• Facilitates communication between teams as needed

Service Teams | VPs

Overview 

Teamwork Commerce, like all organizations are made up of individuals, each of whom has been hired and trained for a particular “hat” or job to do.

Each hat works in tight coordination with one another, doing the required tasks that make up their hat (their job) for the business to not just operate, but be successful and continue to expand.

A Basic Hat lists the purpose of your role in addition to major job duties and responsibilities. A Full Hat will explain each task and exactly how to carry it out.

It is your responsibility to fully understand each part of your hat and be able to perform each of the functions of your hat.

Purpose

The Application Specialist (App Specialist) in coordination with other Service Team members, configures and manages client’s Teamwork environments, including but not limited to CHQ and Mobile Applications. The Application Specialist works closely with clients and internal teams to define the needs, requirements, and workflows to achieve frictionless commerce and ensure the client is extremely satisfied with their service.

Job Duties and Responsibilities

– Assess client requirements to determine and design proper retail/POS workflows

– Configure and maintain CHQ and mobile applications to support retail and integration requirements and workflows. This includes all settings, server and application updates/upgrades, and routine maintenance

– Creates and maintains documentation and supports client workflows and modifications to workflows

– Provides UAT Support to clients and internal teams for POS/Retail workflows and Integrations as needed

– Ad hoc client training

– Documenting, reporting, and escalating Development Support (DS) issues through the proper channels and processes

– Documenting and reporting client’s Change/Feature Requests through the proper channels and processes

– Monitor open support tickets to ensure movement and proper escalation, assist in resolution where applicable, assist in client communication

– Facilitate Reporting requests and support (including reports, printed documents, Mandrill, etc.)

– Supporting client with hardware analysis, configuration, and troubleshooting

– Work with Client Success Manager and clients to create go-live checklists

– Develop Training Plans for new implementations

– Facilitate client’s release schedule by raising server upgrade requests and communicating status of release to client.

– Provide clients with Release Notes and ad hoc training for features released in new versions Teamwork software.

Summary

The Application Specialist is a key role on the Service Teams that supports the client’s Teamwork environment and daily operations to ensure success on the Teamwork platform.

The Application Specialist reports for the Client Success Manager and can utilize the Operations Director and Technical Services Director as additional points of escalation.

DUTIES AND RESPONSIBILITIES

Responsibilities

• Preparing and developing presentations of products and functionality in terms that relate to the audience (technical and non-technical)
• Meet with prospects for sales presentations, and research prospect requirements.
• Perform gap analysis of required functionality and current functionality
• Effectively communicate client needs to the R&D teams for future product enhancements
• Participate In RFI and RFP, supporting the sales team.
• Work with prospects and customers along with any with 3rd party solutions to architect a full solution.
• Review integration requirements with prospects and existing clients, with their 3rd party vendors.
• Work with the delivery team to hand over the project once executed.
• Be the go-to product expert who can accurately respond to technical product questions from across the sales teams.
• Stay informed on product updates and incorporate the latest functionality into demos, as needed.
• Stay up to date with the latest functionality and roadmap plans.
• Maintain Demo environment, including logging any issues and ensuring the latest version and functionality is installed