The Senior Technical Product and UX Writer position is an internal- and external-facing position within Retail Cloud Technologies, DBA Teamwork Commerce.

Position is remote. Candidate needs to be working in Pacific or Mountain time. Ideally the candidate has ability to be flexible to accommodate international team. Retail Cloud Technologies, LLC is headquartered in Clearwater, FL.

The ideal candidate holds a Bachelor’s Degree in English, Journalism, Writing, or related field, as well as 5 years technical writing experience for software applications — ideally for designers of software applications.

The purpose of the role is to be the owner of software design documents for a new version of an iOS App and supporting software tools, ensuring their completeness, conciseness, and assimilability (frictionless knowledge transfer). The tech writer works with Software Designers, Business Analysts, Developers, Quality Assurance staff, and occasionally clients to achieve this goal.

The role is part of the Product Design team which means candidate is comfortable talking with clients to clarify and capture requirement, and participate in design and UX decisions.

Duties

The Design Team Technical Product and UX Writer duties include the following, as well as any other duties which forward the purposes of those actions listed above and contained in the list below: 

• Meets and works with software designers, business analysts, developers, and quality assurance staff in their daily activities of generating software design documents.
• Working with Software Designers and Business Analysts to ensure each software feature design is complete with:

• • Purpose of the feature
  • Use cases
  • Procedural steps to use the feature
  • Configuration requirements to use the feature
  • Dependencies
  • FAQs
  • Design checklists
  • Call outs to other teams impacted by the implementation of the new feature

• Suitability of the written design document for multiple audiences (for instance developers/quality assurance, but also for users) is a must
• Follows up with Business Analyst to ensure all client questions and requirements are answered by the design document.
• Works internally to ensure requirements and specifications are clearly described in the design documents for Developers and Quality Assurance.
• Works with other Writers responsible for Release Guides and Manuals to ensure Design Documents are complete and provide required downstream information.

Qualifications and Skills

• Responsible for the consistency and readability of labels, options, messages, and errors that appear in the software UI.
• Catalogs terminology across the software application to ensure consistency in new and updated designs.
• Provides UI input as requested by the designers.
• Provides user experience input on software workflows and other user-facing elements.
• Participates in Design Reviews.
• Acts in a design QA role to ensure UI samples and process statements are consistent with prior designs and across the application.
• Writes and/or assists with customer-facing design proposals as requested.
• Maintains a library of reference materials for the design team resulting from meetings, such as video, requirements statements, and design decisions.
• Clear understanding of writing for localization and non-native English speakers is a must.
• Familiarity with Excel, Google sheets and Confluence a plus.

• • The Design Team Tech Writer is a member of the Tech Writing team, reporting toTech Writing management, with a matrixed responsibility to the software designeror designers to which they are assigned.

The Business Development Executive at Teamwork Commerce is an exciting new position we are creating in the expanding Sales Department. This role will be responsible for lead generation, developing leads, as well as qualifying leads and passing them to the Sales Manager when established as a lead showing interest in Teamwork. This role will be based in our Clearwater Florida office, with hours of Monday to Friday 9-5pm EST (additional hours as required).

Duties

• Develop and nurture both new and old relationships
• Must be able to construct email exchanges and campaigns to generate interest
• Needs to feel comfortable in calling inbound leads to establish qualification
• Will be required to cold call potential clients and partners as a regular part of their role
• Will be expected to travel to existing partners or clients to nurture those relationships, to generate them as lead sources
• Will be required to attend trade shows to create new relationships or build upon existing ones
• Work closely with Marketing to find new ways to generate leads, such as putting on Teamwork-hosted events
• This list is not exhausted, and other tasks may be required

Qualifications and Skills

• Bachelor’s Degree preferred but not required
• Enthusiastic and positive attitude to their work
• Great communication/social skills
• Ability to show initiative
• Ability to travel up to 50% of the time
• 2+ years of sales/business development experience

Tasks

• Responsible for the management and execution of social networks and digital communities, according to the global strategy in social media.
• Creation of written content appropriate to each social network, digital channel or printed material, in relation to the different writing projects.
• Creation of graphic pieces that will later be shared on social networks, website, and / or necessary graphic materials.
• Scheduling and publication of content on social media.
• Support in creating campaigns in Google Adwords.
• Support in the management of events in which the company participates.

Professional Profile

• Excellent communication and writing skills
• Excellent spelling and grammar
• Ability to analyze results and KPIs
• Organizational and planning skills
• Teamwork and leadership

Tools to Know

• Social networks such as Facebook, Instagram, Twitter and Linkedin. (Advanced)
• Social media advertising platforms such as Facebook & Instagram Ads and Linkedin Ads. (Advanced)
• Design software such as Illustrator, Photoshop, Premiere and Canva. (Intermediate- Advanced)
• Analysis tools such as Google Adwords and other SEO tools. (Basic)

Knowledge

• Execution of Social Networks and contents. (Advanced)
• Content creation: graphic and textual. (Advanced)
• Graphic Design (Advanced)
• Copywriting (Intermediate)
• Reporting (Intermediate)
• Video Editing (Basic)
• Keyword research (Básico)

Miscellaneous

Vocational training and/or specialties:

• Career in Marketing, Communication, Design, Advertising, or similar.

Languages:

• English (Intermediate / Advanced)
• Native Spanish

DUTIES AND RESPONSIBILITIES

Tasks

– Holding regular meetings with the Client Success Manager to overview any outstanding
tasks from the client and action plans going forward
– Management of daily and weekly targets, ensuring that the respective team or team member
completes them
– Effective coordination with the client/management when there is a delay on target
completion in order to resolve the reason for the delay
– Keeping all teams involved informed of important deadlines, changes, target attainment and
major milestone achievements, as well as delays
– Monitoring tasks and projects using Atlassian products (JIRA and Confluence)
– Client sign off on requirements and statements of work

Responsibilities

– Ensure coordination and communication exists between teams
– Responsible for hitting delivery dates for project tasks, and hitting major milestones
– Responsible for alerting teams if something is delayed and how this time can either be made
up or not
– Responsible for relaying what was done last week and what will be done this week and future
milestones to hit
– Facilitates communication between teams as needed