Teamwork Commerce is a company with over 400 employees in over 10 countries, with a strong built-in culture of inclusion and working together as a team to provide the best retail omnichannel solution in the world. We boast some of the largest apparel and footwear retailers in the world, and are now live with our solution in over 25 countries. 

With all of the work we’re doing around the world, we need to engage our employees, clients and partners even further by promoting all of the incredible work we’re doing. Additionally, we want our employees to feel pride in all of the great work being done by our company and feel as valuable as possible as one of the key cogs that makes the Teamwork Commerce wheel turn. This position is going to be the main individual responsible for making this happen. 

The Communications Manager will have direct relationships with all key executives in the company in order to execute on the above plan. We are looking for someone with an energetic and enthusiastic approach to things, who is full of charisma and cares about a job well done. This is someone who is going to be responsible for putting smiles on the faces of our employees and making work for Teamwork an even more enjoyable experience than it already is. Ideally this person would have at least 3-5 years in a similar role and ready to take on their next challenge in this type of role. 

This role will report to the Marketing Director with dotted line to the VP Operations who will be closely involved in the evolution of this position. You will be required to work out of our headquarters in Clearwater, FL or surrounding area and you need to be able to be in the office 3 days a week, with the working hours being 9am – 5pm EST.

 Please note that travel is not mandatory but could be a part of the job to visit other TW offices as well as potentially for other purposes such as trade shows, events, client engagements, etc. 

Valuable Final Product: Teamwork Commerce well publicized both internally and externally, resulting in Teamwork employees, clients, partners, and the market at large aware of the good works within Teamwork Commerce. 

The Communications Manager role is a new position within Teamwork Commerce who will be the key facilitator internally to spread good news, events, and updates throughout the company to keep all in the know. 

As this is a new position, the duties and responsibilities may change, and initiative is widely encouraged, but tasks will include:

• New Product Releases
• Employee Promotions
• Birthdays and Anniversaries
• New Clients acquired
• New Clients live with our solution

• Working with our Service Teams to ensure that our Clients feel supported and cared about in multiple ways
• Working to make our offices the best working environments possible for our employees
• Working to ensure our remote employees feel supported and engaged
• Owning the monthly newsletter of The Teamwork Times, informing employees of all the great news at Teamwork Commerce
• Working with Partnerships to ensure that all Teamwork partners are informed of the great work being done within our company
• Assisting different teams in promoting and setting up events for clients, prospects, or partners
• Working with HR to ensure that on-boarding of new employees is an incredible experience, whether in an office or remote
• Ensuring staff meetings are engaging and fun to attend, in person or remotely
• Overseeing and engaging with our Community Activation and Charitable Arm, Teamwork Cares, getting our employees to give back to their local communities
• Coordinating with HR in the planning and executing of team building experiences for the global offices
• Draft press releases following organizational news
• Helping manage the staff Christmas parties around the world, in coordination with local HR and Office Managers

This is not an exhaustive list and may vary as the role develops.

Tasks

• Holding regular meetings with the Client Success Manager to overview any outstanding
  tasks from the client and action plans going forward
• Management of daily and weekly targets, ensuring that the respective team or team member
  completes them
• Effective coordination with the client/management when there is a delay on target
  completion in order to resolve the reason for the delay
• Keeping all teams involved informed of important deadlines, changes, target attainment and
  major milestone achievements, as well as delays
• Monitoring tasks and projects using Atlassian products (JIRA and Confluence)
• Client sign off on requirements and statements of work

Responsibilities

• Ensure coordination and communication exists between teams
• Responsible for hitting delivery dates for project tasks, and hitting major milestones
• Responsible for alerting teams if something is delayed and how this time can either be made
  up or not
• Responsible for relaying what was done last week and what will be done this week and future
  milestones to hit
• Facilitates communication between teams as needed

Service Teams | VPs

Overview 

Teamwork Commerce, like all organizations are made up of individuals, each of whom has been hired and trained for a particular “hat” or job to do.

Each hat works in tight coordination with one another, doing the required tasks that make up their hat (their job) for the business to not just operate, but be successful and continue to expand.

A Basic Hat lists the purpose of your role in addition to major job duties and responsibilities. A Full Hat will explain each task and exactly how to carry it out.

It is your responsibility to fully understand each part of your hat and be able to perform each of the functions of your hat.

Purpose

The Application Specialist (App Specialist) in coordination with other Service Team members, configures and manages client’s Teamwork environments, including but not limited to CHQ and Mobile Applications. The Application Specialist works closely with clients and internal teams to define the needs, requirements, and workflows to achieve frictionless commerce and ensure the client is extremely satisfied with their service.

Job Duties and Responsibilities

– Assess client requirements to determine and design proper retail/POS workflows

– Configure and maintain CHQ and mobile applications to support retail and integration requirements and workflows. This includes all settings, server and application updates/upgrades, and routine maintenance

– Creates and maintains documentation and supports client workflows and modifications to workflows

– Provides UAT Support to clients and internal teams for POS/Retail workflows and Integrations as needed

– Ad hoc client training

– Documenting, reporting, and escalating Development Support (DS) issues through the proper channels and processes

– Documenting and reporting client’s Change/Feature Requests through the proper channels and processes

– Monitor open support tickets to ensure movement and proper escalation, assist in resolution where applicable, assist in client communication

– Facilitate Reporting requests and support (including reports, printed documents, Mandrill, etc.)

– Supporting client with hardware analysis, configuration, and troubleshooting

– Work with Client Success Manager and clients to create go-live checklists

– Develop Training Plans for new implementations

– Facilitate client’s release schedule by raising server upgrade requests and communicating status of release to client.

– Provide clients with Release Notes and ad hoc training for features released in new versions Teamwork software.

Summary

The Application Specialist is a key role on the Service Teams that supports the client’s Teamwork environment and daily operations to ensure success on the Teamwork platform.

The Application Specialist reports for the Client Success Manager and can utilize the Operations Director and Technical Services Director as additional points of escalation.

DUTIES AND RESPONSIBILITIES

Responsibilities

• Preparing and developing presentations of products and functionality in terms that relate to the audience (technical and non-technical)
• Meet with prospects for sales presentations, and research prospect requirements.
• Perform gap analysis of required functionality and current functionality
• Effectively communicate client needs to the R&D teams for future product enhancements
• Participate In RFI and RFP, supporting the sales team.
• Work with prospects and customers along with any with 3rd party solutions to architect a full solution.
• Review integration requirements with prospects and existing clients, with their 3rd party vendors.
• Work with the delivery team to hand over the project once executed.
• Be the go-to product expert who can accurately respond to technical product questions from across the sales teams.
• Stay informed on product updates and incorporate the latest functionality into demos, as needed.
• Stay up to date with the latest functionality and roadmap plans.
• Maintain Demo environment, including logging any issues and ensuring the latest version and functionality is installed

DUTIES AND RESPONSIBILITIES

Marketing Activities

• Support the marketing team with planning, implementing, and monitoring marketing campaigns
• Assist with the production of marketing materials and collateral
• Evaluate data and create reports on key metrics to monitor campaign efficiency and analyze trends
• Write and edit content for different platforms such as social media, website, and press releases
• Provide administrative and project support for a variety of marketing projects
• Create and execute digital marketing campaigns: organic, paid, lead generation, engagement, retention, loyalty, email marketing, social media, and other digital channels.
• Copywriting for all activities consistent with brand messaging and standards

Tradeshow Activities

• Coordinating the design and production of trade show booths or displays, including selecting booth furniture and flooring materials
• Arranging travel accommodations and transportation to and from events
• Planning trade show schedules and determining booth space requirements based on needs
• Communicating with the sales team to ensure that all details of the event are handled properly
• Coordinating with the venue manager to determine the size of the event space and make other arrangements for the event to run smoothly
• Resolving problems with vendors or other attendees that arise during the event
• Preparing the exhibitor’s booth for the event, including ordering supplies and arranging furniture
• Planning social events where exhibitors can network with one another

IDEAL CANDIDATE: 

Education:

• Education: BA or BS (Marketing, Business Administration)

Experience: 

• 3+ years’ experience in a marketing function, with direct experience coordinating tradeshows

Competencies:

• Excellent written and oral communication skills
• Ability to work well with a team
• Resilient, Flexible, Curious, self-motivated, engaged, result-driven, and proactive.
• Knowledge of design and branding, creative talent, an eye for effective visual design, and someone who understands and implements brand guidelines
• Attention to detail
• Superior organizational and time management skills
• Knowledge of relevant marketing tools and applications is a plus, such as
• Adobe Creative Cloud (InDesign, Photoshop, Illustrator)
• Salesforce CRM
• Microsoft Suite (Word, PowerPoint, Excel)