Keeping Customers Safe: How Spacepole Can Keep Customers & Staff Safe At The Point Of Sale

Keeping Customers Safe: How Spacepole Can Keep Customers & Staff Safe At The Point Of Sale

Protecting Retail Staff

It is no secret that retail staff are at a very high risk of exposure to COVID-19. High volume retail environments where there are many touch-points, interactions and points of communication present a key issue for retailers. Retail locations cannot always enforce social distancing whether this is due to small retail stores or negligence on the part of customers; workers are increasingly at risk of contracting the virus. This additional risk presents problems for retailers, how can stores stay open if staff are sick, or customers are in danger?

The Key: Engineering safety controls. From safe work practices, PPE and physical barriers, retailers can create a landscape where customers & staff are protected during the shopping experience. SpacePole has created a range of tools that can be added to the point of sale in order to protect staff and consumers.

The Safeguard Screen

The SpacePole screen is a low cost and simple to install acrylic screen that creates a clear safety barrier for everyone at the point of sale. Providing social distancing and protecting store staff. Safe & contactless checkout has grown by 9% in the past 6 weeks with 74% of consumers noting this as their continued preference for the long term. A safety screen adds a key layer of protection at the point of sale, creating distance between the customer and retail staff, allowing a semi-normal store experience that is centered around safety and efficiency.

The Payment Paddle

Customers are comfortable with curbside pickup, this is not a new offering. But, it is one that has exploded in recent months. Curbside pickup & payment allows for increased flexibility and helps to minimize the risk of transmission during the payment experience. The payment paddle is designed to enable safe and speedy payment at the point of sale. A payment terminal is attached to the arm, giving retail staff 600MM of distance to ensure secure payments where only the customer has to touch the payment terminal. This helps to remove the fear that many customers have around handing cards over to retail staff and removes danger on the side of staff.

Prioritizing Hygiene

Prevention is always better than treatment, frequently disinfecting payment terminals is a new necessity. But, what about in between cleaning? Customers are constant, certainly at peak times it can be tough to keep the terminal clean. Adding hand sanitizer at the point of sale is a simple and effective method of reducing spread at a high touchpoint area of the retail location. Many retailers are already zip-tying and duct-taping hand sanitizer to the mount… the hand sanitizer dispenser can be easily attached to existing mounting systems. Enabling a visually clean, and practically convenient hygiene tool.

Teamwork Commerce + Spacepole: A Safe & Efficient Customer ExperienceKeep Customers Safe and engaged with Teamwork + Spacepole. With all of the tools retailers need to support and drive revenue in store Spacepole can help retailers during this pandemic and beyond with a variety of POS tools, mounts and hardware designed to enable a safe, efficient and engaging customer experience. Learn more: https://www.spacepole.com/

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Apple’s iPad Should Not Be Viewed as Just Consumer-Level

Apple’s iPad Should Not Be Viewed as Just Consumer-Level

Apple’s iPad has spawned a consumer craze for tablets, much like how the company did so with the smartphone market. But the device is not just for customers interested in accessing email, browsing the Internet or playing games. These products are ideally suited for the retail space. Retailers that have yet to consider adopting iPads should rethink this stance because the benefits far outweigh any disadvantages.

Price

Depending on the size of the retail operation, a couple of iPads or a dozen won’t set back the company millions of dollars. These products are hundreds of dollars, so a small store with only a handful of employers can adopt these products without allocating their entire budget toward doing so.

Functionality

The retail sector operates under the notion that the customer is always right. In most cases, this is true. People have so many things on their minds and so many places to be that the last thing they want to do is wait 20 minutes in line to buy a single item. This is where an iPad can replace or complement a traditional point-of-sale system. An iPad POS enables employees to use the tablet to complete transactions anywhere in the store.

Ease of use

One doesn’t have to look far to see how easy iPads are for anyone to use. There’s a reason why schools adopt iPads for their students to use – they are not complicated. Employees should have no issues navigating the touchscreen or accessing the mobile POS.

The iPad may have become a worldwide sensation because of the consumer market, but retailers should not overlook how effective the products can be for their brands. The devices offer similar functionality to traditional equipment but without the physical limitations that can bog down operations and, importantly, sales and consumer happiness.

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Mobile Traffic Poised for Records Highs

Mobile Traffic Poised for Records Highs

Mobile devices are driving all sorts of global traffic, a new Cisco report suggested. The study indicated the global market in 2019 will have 5.2 billion mobile users, up nearly 1 billion from 2014’s totals.

In 2014, Cisco said there were just over 4 billion mobile devices and connections on a global scale. By the end of the forecast period, this figure will nearly triple to 11.5 billion. The report added mobile connection speeds should increase from 1.7 Mbps in 2014 to 4 Mbps by 2019, with annual run rates of worldwide IP traffic expanding from 30 exabytes to 292 exabytes.

Businesses can capitalize on this trend

Companies that have yet to focus on attracting mobile audiences to their e-commerce stores or brick-and-mortar locations may want to make this a top priority the rest of 2015. A recent Adyen report found m-commerce drove roughly 26 percent of all online transactions during the fourth quarter of 2014, up 11 percent from the third quarter. Year-over-year improvements were 37 percent.

Roelant Prins, chief commercial officer at Adyen, indicated companies must possess a “mobile-first” outlook for the first quarter of this year.

“Across all industries including retail, gaming, ticketing and of course digital goods, we see the emergence of successful businesses offering a mobile-only experience. For many companies, mobile is now the primary sales channel, rather than simply a key sales channel, aided by the accelerated growth of mobile payments globally in the last quarter of 2014,” Prins explained.

Mobile devices should be a key part of any omni-channel strategy. By replacing or augmenting standard point-of-sale systems with an omnichannel POS, brands can achieve consistent and efficient sales processes throughout the entire organization, enabling audiences to have solid experiences regardless of purchasing preference.

We can help, schedule a demo with our sales team today: www.teamworkcommerce.com

More Info: Adyen

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Creating a Unified Commerce Experience: Teamwork + ShippyPro

Creating a Unified Commerce Experience: Teamwork + ShippyPro

U.S Retail Challenges

“It is scary, it is a big investment. It is scary to learn something new and change over what you are used into a new system.”

The extensive array of inventory, varied needs of order management, and complexities around the actual customer experience create a high barrier to entry for retailers. There is no guarantee that the investment will pay off, or that retailers will be able to resolve all of their issues with one system. Retailers are often hesitant to take the next step. But, the reality is that many retailers have already taken steps towards Omnichannel. Using mobile points of sale, having points of purchase on multiple channels, or using member apps to take payments or schedule orders are pieces to the puzzle. A lot of these technologies are already being used by retailers. But, they have not always worked together. Omnichannel is about creating an ecosystem where retailers can feel confident to create new solutions for their customers knowing they are backed by innovation and a secure, reliable framework for long term growth. From point of purchase to fulfillment, the process needs to be seamless, transparent and consistent to prevent friction & loss of customers in the process.

The Holistic View

“You have to be able to know your customer, you have to be able to see what they bought online, what they bought in store, their past histories, if they want to be able to return without a receipt or buy a gift card”

What Amber is referencing here is the Seamless Customer Experience. For Omnichannel retailers to succeed, they have to empower a genuine relationship with customers. Retail staff have to easily be able to access information about the customers at the POS to understand the specific customer, provide needed support and enable a seamless transaction process. This detailed view needs to be paired with analytics and consistent updates to enable an effective purchasing process. The customers needs, behaviors and orders have to be centrally monitored and accessible to reduce the friction that exists within the purchase process.

Omnichannel Drives Revenue

“Not only have sales increased because of customer experience, they are also not losing sales. They no longer have to send customers to an online location.”

Customers don’t slip through the cracks, customers want the product when they want it… they don’t want to wait until the product is available in store again. The product needs to be readily locatable, need a different size/color/style…. No problem? Having a detailed viewpoint of current inventory across warehouses, store fronts and back rooms is not optional anymore. Retailers need to instantly fulfill the product somehow, taking the purchase at the point of sale and fulfilling the order in a manner that is convenient for customers. This customer centric approach to retail is crucial for retailers to stay competitive, these processes need to be focused on the needs of consumers but supported by an extensive integration ecosystem that drives functionality and simplicity throughout the purchase process.

Teamwork Commerce + ShippyPro

Teamwork Commerce is the brain for retailers, while the solution has a wide range of features, it does not resolve every issue for every retailer, legacy systems, existing implementations and niche requirements present challenges for retailers. The need for a wide range of flexible integrations is critical. The addition of ShippyPro into the Teamwork Commerce platform was a natural choice. The solution has been whitelabelled into the Teamwork application for certain clients enabling an efficient fulfillment system, leveraging ShippyPro’s integration network to centralize shipping, easily print labels and monitor shipments at every stage using webhooks. Shippypro is the easiest way to ship, track and return your orders.

Watch the Webinar: ShippyPro + Teamwork Webinar

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Mobile Becoming Bigger Slice of Retail Pie

Mobile Becoming Bigger Slice of Retail Pie

Certain marketplaces appear to be the industry drivers behind the use of mobile technology for online purchases. The report said mobile sales accounted for 44.4 percent of payments during Q1, while the United States increased its penetration rate by almost 5 percent in the last six months to reach 26.7 percent.

“Tablets may well be approaching market saturation but thanks to retailers and businesses focusing on optimizing the payment process for the channel, they are attracting increasing spend as consumers become more comfortable using these devices to pay for things online,” said Adyen Chief Commercial Officer Roelant Prins.

With consumers glued to their tablets and smartphones throughout the day, retailers should look at ways to offer more seamless shopping experiences through these devices. A cloud-based mobile retail POS system enables businesses to avoid higher costs – both upfront expenditures and management spending – associated with maintaining PC solutions and local area networks.

Companies can mount iPad POS systems throughout their stores, utilizing space once reserved for larger PCs to maximize shelf real estate. Sales representatives walking around with these devices in hand can provide one-on-one consumer interactions, completing sales with integrated barcode scanners and card readers.

Retailers that have only viewed mobile technology from a consumer point of view should consider the benefits of incorporating devices such as tablets directly into their stores. In many respects, the use of these solutions in the industry is just getting started.

We can help, schedule a demo with our sales team today: www.teamworkcommerce.com

More Info: https://www.adyen.com/

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Creating A Seamless Point Of Sale: Teamwork + Epson

Creating A Seamless Point Of Sale: Teamwork + Epson

2020 might be known as the year of online shopping. With expected EOY performance of $4.2 Trillion in global eCommerce sales, the concept of a seamless and limitless shopping experience is increasingly accessible across the world. Today’s peripherals must be as agile as in store point of sale tools to ensure complete flexibility and convenience in the increasingly competitive brick-and-mortar marketplace, enabling an efficient and targeted approach designed to minimize friction within the customer experience. Jammed receipt printers, or label misreads can lead to the loss of valuable seconds in the collection or purchase process, potentially costing sales and valuable customer relationships. But there is a better way, printer hardware can provide a myriad of benefits to retailers in their journey to refine and optimize the customer experience.

Enhancing The POS Experience

Issues at the Point of Sale are the enemy of proficient customer experiences. Loyalty begins the moment after the purchase. The initial experience will be memorable for a customer. The last thing retailers want is to provide poorly printed, illegible and excessively long receipts. While they may seem trivial, receipts play a key part in the customer experience, serving as a memento of the purchase experience, enabling brand marketing, coupon production and customer surveys. The combination of this functionality represents a critical touchpoint for retailers. Building relationships at the point of sale and communicating key messaging before, during and after the purchase with the addition of value added services will encourage customers to continue frequenting the business and engaging with the brand.

Removing Friction

The retail experience is transforming so rapidly, there is a significant risk of products becoming obsolete before they even get out of the box. Retailers across the world are building out unified approaches to retail, leveraging cloud solutions in conjunction with legacy systems to enhance the customer experience. Printers at the POS have to easily fit into this complex ecosystem and provide value, flexibility and functionality.

Retailers need additional flexibility, whether at a traditional checkout, or a mobile POS (mPOS), having a receipt printer that can move with the sale allows retail staff to do what they do best, build relationships and communicate with customers wherever they are needed. Speed is also key at the point of sale. In the mobile example mentioned, being able to quickly produce a physical receipt and move on to assist the next customer is key. High speed printers help to reduce post sale wait times and allow staff to quickly pivot to the next sale.

A Seamless Solution: Teamwork Commerce + Epson

Teamwork Commerce partner Epson understands this. The company’s mobile-friendly receipt printers pair perfectly with the TWC mPOS software allowing seamless & painless sales across the store enabling your business to serve customers whether they buy online, pick-up in store, use curbside pickup or home delivery.

Teamwork Commerce uses the Epson TM-m30 POS receipt printer at the point of sale, allowing retail staff to have complete flexibility. Epson’s compact printer features modular casing, enabling flexibility between top-load or front-load configuration ,and offers the advantages of integration with mobile POS environments, intuitive functionality and advanced connectivity.

The joint solution ensures a seamless operating experience and mitigation of friction throughout the retail operation process. Together, we provide merchants with the assurance to get the most out of their mobile POS systems delivering a seamless experience at every sales channel and continue driving the strength of mPOS while mobile expansion in retail continues to grow.

See how Teamwork Commerce + Epson can empower your brand to create a more engaging, customer friendly and efficient experience across retail channels.
https://teamworkcommerce.com/demo-request

 

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