4 Resolutions for Retailers in 2025

“New Year, New Me” – the phrase that many enter January with, motivated to make some form of positive change for the year ahead. For retailers, it’s more than a mantra, it is a mindset to evolve to cater to changing consumer needs and keep up with market trends. January has flown by and retailers have already started to work on their priorities for 2025.

From leaning on the potential of advanced RFID solutions to incorporating AI into wider retail operations, in our latest blog we discuss four key resolutions for retailers in 2025 to thrive in the new year.

Huge Focus on Advanced RFID

In 2025, significant focus is being placed on leveraging advanced RFID to streamline different parts of the retail ecosystem. From optimizing inventory and stock management to elevating in-store experiences and personalization, brands are harnessing RFID to drive efficiency, automation, and innovation.

Another major focus for retailers is integrating RFID technology at checkout. By improving both speed and accuracy, RFID streamlines transactions, reducing wait times and enhancing customer convenience while boosting efficiency.

Meanwhile, with returns and retail fraud increasingly becoming a challenge for brands, the industry is navigating ways to use RFID technology to address the challenges by leveraging its real-time tracking capabilities.

Teamwork Commerce uses RFID technology to improve retail operations and the customer experience. From our RFID Stock Counter App that enhances inventory visibility and accuracy to RFID-Powered Self-Checkout technology, retailers can leverage Teamwork Commerce’s RFID-enabled solutions to transform their business processes and enhance customer experiences.

Expanding the Use of AI

Another key priority for retailers in 2025 is to expand the use of AI to streamline their operations and automate processes that were previously manual tasks. After making significant strides in 2024, AI’s role in retail will only grow, driving efficiency across customer interactions, inventory management, and overall business strategy.

While AI is becoming increasingly popular in the industry, there are concerns about the technology disrupting jobs in the sector. However, it is critical to understand that AI should be leveraged to empower humans and not replace them. Brands that use AI to make human jobs simpler can better enhance the shopping experience while delivering the personal human touch that customers crave.

To empower its customers with AI, Teamwork Commerce is working in partnership with Google Cloud to develop new generative AI features in its industry-leading mobile Point of Sale (POS) and Order Management System (OMS). By enabling retailers to leverage AI in tandem with wider retail technologies such as RFID, Mobile POS, and OMS – Teamwork Commerce aims to ensure brands take a holistic approach to their technology adoption to drive long-term benefits.

Omnichannel: A Priority for 2025

In 2025, with the increased popularity of hybrid shopping models such as Buy Online, Pick-Up In-Store (BOPIS), retailers, who haven’t yet, must focus on weaving their physical stores with online shopping platforms to create a holistic shopping environment for customers.

Customer shopping journeys are becoming more complex every year, and brands need to understand how shoppers interact across different shopping platforms. This can help them create more meaningful strategies and shopping experiences that resonate with their customers, ultimately increasing consumer loyalty in the long term.

The Teamwork Commerce Mobile POS technology allows retailers to weave their online and offline retail platforms together to create a holistic shopping experience for customers. Associates can have access to customers’ online purchase history and personalize their in-store interactions, delivering a top-tier customer experience.

Filling the Gap in eCommerce  

With evolving consumer behavior, many shoppers like associates to assist them in their shopping journey. However, not all of them prefer visiting in-store. However, not many online platforms offer customer agents to offer personalized assistance. In 2025, retailers have an opportunity to fill this gap. From doing virtual walkthroughs to deploying online agents to help customers seamlessly make purchases online.

Brands that aim to deploy online agents to improve their e-commerce experience can integrate them with the cutting-edge Customer Relationship Management (CRM) system. The tech allows retailers to create a single source of information for every individual customer, enabling consistent visibility of every shopper. This can help e-commerce agents analyze customer purchasing habits across sales channels and make better decisions and recommendations.

Final Recommendation

As 2025 unfolds, retailers need to be strategic about their technology choices. The market is flooded with options, making it crucial to evaluate solutions carefully. To ensure they deploy the right technology that delivers significant return on investment (ROI), retailers must seek live demos, verify vendor credibility, and partner with IT experts who have a proven track record in the industry. 

Looking for help with navigating the right retail solution? Get in touch.