Teamwork Commerce to Build New, Generative-AI Powered Features with Google Cloud
New features in Teamwork Commerce will be built with Google Cloud’s foundation models and generative AI capabilities in Vertex AI
Clearwater, Florida — October 9th, 2023 — Teamwork Commerce, a global retail management software, has today announced a new partnership with Google Cloud to develop new generative AI features in its industry-leading mobile Point of Sale (mPOS) and Order Management System (OMS). This partnership will bring a fusion of Teamwork’s innovative retail solutions with Google Cloud’s generative AI capabilities, with the intent to redefine and uplift the retail experience for enterprise retail organizations.
Teamwork Commerce is the retail management solution of choice for global retail organizations. With advanced omnichannel capabilities, the organization provides retailers with a unified view of inventory, orders, and customer data. Teamwork Commerce has worked in partnership with Google Cloud to solve complex issues that global retail organizations face. Its integration with Google Cloud generative AI brings cutting-edge technology to the hands of retailers and their customers.
With accelerated changes in customer behavior, the need for technology-driven efficiencies could significantly enhance customer experience. The integration of generative AI models into Teamwork Commerces mPOS and OMS applications offers many opportunities for retailers to improve efficiency, customer engagement, and sales.
As part of the new collaboration , mobile devices carried by retail associates will include a generative AI assistant specifically trained to help with inventory questions, allowing staff to quickly check backroom stock or other locations for specific customer requests.
Additionally, retail associates can utilize a generative AI model that can create natural language summaries of current inventory levels, sales trends, and other important metrics. These reports can be shared with staff to better inform them of evolving product trends and customer interests The new partnership will also allow retailers to utilize an AI-powered generative search engine to quickly customize and configure settings to optimize organizational workflows. Retail organizations often see differences in the way each geographical brick-and-mortar location operates. A retail software solution that is agile in configurability allows global organizations to adapt to differences in global markets. Executives will also be able to access live and historical performance using free-form text questions.
Amber Hovious, VP of Marketing and Partnerships, Teamwork Commerce, explains how this technology will provide value to the global organizations Teamwork serves:
“The integration with Google Cloud generative AI in Teamwork’s enterprise retail solution will allow the global retailer to serve their customers better at every touch point.
“Whether that customer is seeking an item in-store or online, the use of generative AI in retail environments will ultimately drive customer experience in a competitive climate. Additionally, retail executives can leverage this technology to make informed decisions quickly and adapt to rapidly changing retail environments. The ability to access key data quickly and efficiently will allow our clients to outlast their competition”
“We’re proud that Teamwork Commerce will tap into Google Cloud’s generative AI capabilities to help retail organizations of all sizes create better buying experiences and ultimately drive more revenue,” said Rodrigo Rocha, Head of AI and Business Applications Partnerships at Google Cloud.
About Teamwork Commerce
Teamwork Commerce is a flexible tech stack for retailers that includes POS, OMS, Clienteling, Inventory Control and Reporting – a cloud-based system that is constantly evolving to provide cutting-edge technology to meet the needs of the ever-changing retail landscape. With Teamwork’s omnichannel solution, retailers gain a deeper understanding of their customers to provide personalized experiences through invisible technology. Trusted by top retailers globally including, Acne Studios, The Row, Asics, Princesse Tam Tam, Comptoir des Cotonniers, and Moose Knuckles. Learn more at www.teamworkcommerce.com
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