The curtains have closed on an incredible EuroShop 2023, jam-packed with the latest retail trends – from emergent tech making waves through the industry, to long-standing solutions constantly being improved as the sector’s evolution continues – and everything in-between.

Now that the dust has settled on a hectic week in Düsseldorf, we’ve taken the time to reflect on the successes of this year’s event, and have outlined four of the biggest talking points coming away from the World’s No. 1 Retail Trade Fair…

1. Sustainability Sticks

Conscious consumerism has taken retail by storm and in recent years we have seen a number of businesses within the sector push to be greener. Whether they are fighting to minimize waste, lower CO2 emissions throughout their supply chain or promote second-hand fashion, retailers are actively searching for ways to become more sustainable.

This industry-wide development showed its prominence at Messe Düsseldorf, where the ‘Hot Topic Sustainability’ initiative was promoted to show retailers how they can minismize their impact on the environment. In fact, Messe Düsseldorf even created a dedicated stand – THINK SUSTAINABLY – ACT RESPONSIBLY – which demonstrated to visitors how they could be more sustainable outside of just their stores, and minimize their environmental impact when exhibiting at trade shows.

With Teamwork Commerce’s Inventory Management solution, retailers can accurately track their stock levels throughout their entire supply chain. With a clear view of inventory, the risk of over ordering products can be removed, items are less likely to be lost and waste is minimized. Ultimately, the manufacture and shipping of products becomes highly streamlined, significantly lowering the amount of CO2 emitted throughout a retailer’s supply chain.

2. Supply Chain Efficiency is a Priority

Speaking of supply chain, one glaringly obvious fact throughout EuroShop 2023 was that retailers in today’s environment are not afraid to invest in their supply chains to drive both short and long-term efficiency.

Digital transformation is helping the industry to evolve faster than ever before, and as was clearly notable earlier this year at NRF: Retail’s Big Show, improved technologies such as AI, RFID and order management systems (OMS) are helping retailers to create operational efficiencies in their supply chains.

At Teamwork Commerce, our Enterprise Order Management System allows retailers to develop a seamless purchase workflow that benefits both staff and customers. Directly connecting to eCommerce platforms, the solution can generate shipments from multiple locations, and allow them to be fulfilled from anywhere. As a result, retailers can utilize omnichannel strategies such as buy online, pick up in-store (BOPIS) and buy online, return in-store (BORIS) – both of which create highly convenient fulfilment options for today’s evolving customer.

3. Enhanced Focus on Point of Sale

In an age where online shopping is second nature and completely seamless, customers need a reason to visit in-store. Not only do they need an amazing shop floor experience, but they need incredible convenience that rivals eCommerce shopping. As a result, the development of point of sale in recent years has grown exponentially. EuroShop proved why.

At the Teamwork Commerce booth, attendees flocked to our RFID powered self-checkout demo, which facilitates seamless transactions of entire shopping baskets in mere seconds. Why was it so popular? Because for many retailers, one of the biggest pain points that their customers suffer through is long queues. Our RFID powered self-checkout solution removes this. Customers simply place their basket in a designated area and all items (which are tagged with RFID inlays) are scanned immediately. With the customer only left needing to pay for their purchase, they can be on their way in seconds.

Queues are busted and more importantly, customers leave the store with a smile on their face having enjoyed a completely seamless checkout experience.

4. The Customer Comes First

While sustainability, supply chain management and seamless point of sale were the clear winners of EuroShop 2023, they all fall under one overarching theme: customer experience. Today’s retailer must continually pay attention to what their customers demand. In such a highly competitive industry, a poor customer experience can quickly become the difference between the winners and losers.

To find out more about how you can drive the ultimate customer experience throughout your entire retail operation, schedule a meeting with one of our retail experts today.

16th February, 2023, FL, US – Teamwork Commerce, a leading omnichannel solution provider, has today announced that it will be exhibiting at EuroShop 2023, one of the world’s largest retail trade fairs, showcasing its RFID Self-Checkout technology and offering bespoke advice to retailers.

Hosted in Düsseldorf, Germany, from February 26 – March 2, the five-day event will spotlight the latest solutions and innovations that are pushing the boundaries of the retail sector, with specific focus on connected retail, sustainability, smart store, customer centricity, and the in-store experience.

Exhibiting at Stand D49 in Hall 6, Teamwork Commerce will showcase its newly launched RFID Self-Checkout solution and provide attendees with live demonstrations of the technology. The state-of-the-art solution streamlines the checkout process and allows customers to self-scan all of their items within seconds. This further reduces staff handling and checkout time, enhancing the overall customer experience.

In addition to its self-checkout technology, Teamwork Commerce will also display a range of integrated omnichannel solutions including its Mobile Point-of-Sale (mPOS), Order Management System (OMS), Clienteling, and Secure Customer Relationship Management (CRM) System.

Amber Hovious, VP of Marketing and Partnerships at Teamwork Commerce, commented: “Retailers are looking to advance their tech stacks that can positively impact overall customer experience. EuroShop will allow us to network with international retail trade audiences and demonstrate our technological capabilities that enable retailers to provide a top-tier customer experience all the way from the supply chain to the shop floor.”

Teamwork Commerce experts will be on the ground to provide bespoke advice to retailers to help them meet their technology needs in this continuously changing retail environment. 

“We are looking forward to meeting with attendees and industry peers at the show, helping retailers to address their key challenges to sustainable growth,” added Hovious. 

With Teamwork’s omnichannel solution, retailers gain a deeper understanding of their customers to provide personalized experiences through invisible technology. Trusted by top retailers globally including, Acne Studios, Princesse Tam Tam, and Comptoir des Cotonniers.

About Teamwork Commerce

Teamwork Commerce is a flexible tech stack for retailers that includes POS, OMS, Clienteling, Inventory Control and Reporting – a cloud-based system that is constantly evolving to provide cutting-edge technology to meet the needs of the ever-changing retail landscape. With Teamwork’s omnichannel solution, retailers gain a deeper understanding of their customers to provide personalized experiences through invisible technology. Trusted by top retailers globally including, Acne Studios, The Row, Asics, Princesse Tam Tam, Comptoir des Cotonniers, and Moose Knuckles. Learn more at www.teamworkcommerce.com

Retailers are facing unique challenges in today’s retail landscape. Customer behavior is rapidly changing and well-established retail organizations cannot rely on their old ways of operating. The world has seen accelerated changes in customer behavior in the last few years – with things like Buy Online Pick Up In Store (BOPIS) quickly becoming the standard of omnichannel retailers. Now we are seeing physical retail remaining stronger than expected. In addition, direct-to-consumer eCommerce brands are opening stores for the first time. As a result, retailers must invest in technology that is flexible enough to face the new challenges of the future.

Breaking Down Data Silos

Paul Stuart is an 84-year-old American brand that offers exclusive and custom-tailored clothing, sportswear, footwear, and accessories for men and women. Using legacy technology, Paul Stuart faced challenges with inventory management, customer data information, and inventory optimization in their stores. Access to data – including measurements and order status, is paramount to providing the best customer experience for their global client base.

Paul Stuart merged the in-store and eCommerce operations with Teamwork Commerce, a cloud-based solution powered by Google Cloud. By implementing a cloud-based solution, Paul Stuart’s associates have vital data at their fingertips. They gained the ability to fulfill orders quickly, no matter the channel, using the secure CRM and real-time inventory functionality of Teamwork’s order management system.

By deploying Teamwork’s robust platform, Paul Stuart has changed the customer experience in all stores; brick-and-mortar and eCommerce, since they are fully connected with a Google Cloud-backed solution.

Meet Demand at Scale

Many retailers face the challenge of meeting increased demand during peak times. Expandable resources during peak times are essential to eCommerce brands with big sales, exclusive launches and product drops. Teamwork moved to Google Kubernetes Engine (GKE) to assist with the increase of website users around the holidays. GKE has allowed Teamwork clients not to overload the system when thousands of people are shopping that big sale or performing tasks like checking their gift card balances.

Retailers like Catbird, one of the world’s leading ethically sourced jewelry brands, see massive fluctuations in order volume during peak times. As a result, Catbird adopted Teamwork Commerce technology, which relies entirely on GKE, to give retailers access to an expansive fulfillment network to meet customer demand.

Teamwork utilizes Google BigQuery, Cloud Composer, and Looker to provide its clients with instant responses to any analytical query and to help bring the power of data-driven decisions to all aspects of business operations. In addition, clients can utilize ML models with BigQuery ML and Vertex AI to solve demand forecasting problems connected to replenishment, assortment planning, and product allocation.

Global Expansion Means Adapting Fast

Compliance is becoming more and more crucial in different regions. Teamwork Commerce’s global Cloud Headquarters (CHQ) runs on Google Cloud, allowing retailers to house their data appropriately, depending on the location of their physical stores, to stay compliant with local laws and regulations. Teamwork clients can rest assured that their future growth is supported by Google Cloud’s growing global coverage. As of October 2022, Google Cloud is available in 35 regions and 106 zones across over 200 countries and territories. Google Cloud’s massive global infrastructure is designed to deliver software solutions like Teamwork Commerce to clients, no matter where they are around the world.

Teamwork Commerce’s Secure CRM solution provides the highest level of security to protect customer data. In addition, the platform is completely GDPR compliant and constantly evolving. The Google Cloud platform makes customer data accessible on all retail channels, enabling engagement and customer-centric sales journeys.

With Teamwork Commerce and Google Cloud, global retailers are positioned to stay ahead of the competition with the foundational strength to solve complex issues using exciting and easy-to-deploy technology.