The New Stand Improves Days and Mobility

The New Stand Improves Days and Mobility

The New Stand is in the business of improving your day. A newsstand for the social media age, it calls itself part bodega, part blog. Originating in the New York City subway in 2015, the small locations are now all over New York streets, office buildings and even ferries. New Stand also has a location at Los Angeles International Airport and plans to keep expanding.

“Being a day-improvement company means being in service of people and helping to make their days just that little bit better,” says New Stand founder and COO Lex Kendall. “New Stand is here to solve modern pain points. Everything from charging or basic grab-and-go products to really inspiring and uplifting content that we push through our mobile app.”

Powering the sales of snacks, drinks, interesting items, cool new gadgets, phone chargers (and very few newspapers) at these small stands is Teamwork Commerce, which provides point-of-sale devices and a cloud-based backend system to support The New Stand’s ever-changing product line. New Stand employees run Teamwork on iPads that provide full-featured customer checkout capabilities.

Teamwork also works with The New Stand’s app, which allows customers to receive loyalty points and special discounts alongside a daily digest of interesting news articles.

“Teamwork has enabled us to build a business in multiple formats from Day 1,” Kendall says of the various configurations of New Stand locations.

Kendall also credits Teamwork with supporting some of their more innovative ideas. “Things like self-checkout built into our member app were only possible with Teamwork,” he says. “We had to figure out how to make the wallet in our app sync with our stores and Teamwork enabled that. There’s a whole host of things going on in the background that you don’t see, but that you obviously need a really strong tech partner to be able to execute.” The New Stand also offers an innovative “swap charge” device that provides a phone charger that customers can borrow like a library book for 72 hours for free.

“We had to figure out how to be able checkout a swap charge and have that payment integration. Teamwork allowed for that,” Kendall says. “Teamwork’s been an amazing partner to keep up with us and allow us extensibility inside our platform. It allows us to add features, other partners and to evolve constantly.” Kendall credits the flexibility of the system — which uses off-the-shelf iOS hardware — as a key component of current and future expansion plans.

“One of the great things about Teamwork is that we can start up a new location so easily. It’s really plug-and-play for us, which is essential for a company that’s expanding as fast as ours is.” Kendall says. “For us it’s as simple as setting up a mobile hotspot, turning on the iPad, configuring the system, and Teamwork is live and ready across the entire stack of our service.”

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Royal Pets Simplifies Their Store Operations

Royal Pets Market & Resort is a chain of dog and cat supply stores that offers full veterinary hospital and surgical centers as well as a doggy daycare, play facilities, and pet hotels. When they needed a system that was capable of running everything across the...

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FAO Schwarz Reopens with the Help of Cutting Edge Retail Technology

FAO Schwarz Reopens with the Help of Cutting Edge Retail Technology

The iconic FAO Schwarz toy store opened its new flagship Rockefeller Center store in 2018 with the support of Teamwork Commerce and their integration partners that made its new retail sale ecosystem possible.

With its well-known toy soldiers and piano you can walk on in place, the new store captures the imagination of children and adults. It moves beyond retail into a full experience for many people.

“We are about experiences. That’s what’s different from other toy stores,” David Niggli, FAO’s Chief Merchandising Officer, says.

Teamwork’s iPad-based mobile point-of-sale (POS) system and Cloud HQ backend form the main interface for associate checkout in the store.Mobile POS supports a quick and easy checkout system for the large crowds they see. But Teamwork’s real power is inside the system, where it seamlessly integrates with services and products provided by others. Teamwork’s many features have allowed FAO to customize their technology to be as creative and outside of the box as their store is.

“Technology should be invisible,” Mauerer says. “It should be very powerful, but in the background, empowering the message, the vision, and the experience for the consumer. We’re proud to provide the foundational technology that it all sits on. When someone engages with a retailer like FAO they can encounter an experience that’s brand new. Today’s customer is king and queen – or in the case of FAO Schwarz, prince and princess.”

Success Stories

Royal Pets Simplifies Their Store Operations

Royal Pets Market & Resort is a chain of dog and cat supply stores that offers full veterinary hospital and surgical centers as well as a doggy daycare, play facilities, and pet hotels. When they needed a system that was capable of running everything across the...

read more

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By submitting this form, you acknowledge that you have reviewed the terms of our Privacy Statement and consent to the use of data in accordance therewith.

Akira Upgrades Their Retail Experience

Akira Upgrades Their Retail Experience

Chicago’s trendy women’s clothing store, Akira, started in 2002 by four visionaries. Offering brands such as Adidas, Champion, I.AM.GIA, and more, Akira has gone from one store and grown to 36+ stores throughout the United States and a website serving customers around the world.

While Akira is known for their clothing and inspiring fashionistas, it’s their customers that keep the trends coming. The best way to provide a customer with an unparalleled experience is through retail technology. Akira wanted to take their retail management system to the next level, so they chose Teamwork Commerce to handle their daily operations.

“We decided on Teamwork’s solution because it is a cloud-based, innovative system that is scalable and has custom reporting and dashboard analytics.”

– Eric Hsueh, Owner of AKIRA

Akira’s implementation of Teamwork was omnichannel focused. This implementation included an integration to Magento to run their eCommerce website. Through this eCommerce integration, Akira unlocked new capabilities for their business. They can now centrally manage web orders to support buy online, pick up in-store and ship [from] or return in-store, offering a new convenience to their shoppers.

Also included in the omnichannel approach, Akira can now house customer and inventory data across their website, stores, and warehouse. Customer data includes customer loyalty information, shopping history, gift cards, and more. In addition to these features, Akira has access to endless reports customized to their needs.

Akira is focused on ensuring that customers are styled by experts who know fashion. Now style doesn’t have to stop with their clothing. Akira’s creative employees utilize Apple’s iOS devices to perform their in-store duties enabling flexibilty and style at the point of sale.

Success Stories

Royal Pets Simplifies Their Store Operations

Royal Pets Market & Resort is a chain of dog and cat supply stores that offers full veterinary hospital and surgical centers as well as a doggy daycare, play facilities, and pet hotels. When they needed a system that was capable of running everything across the...

read more

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By submitting this form, you acknowledge that you have reviewed the terms of our Privacy Statement and consent to the use of data in accordance therewith.

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