7 Ways to Improve your Store’s POS Experience

Sep 6, 2022 | Blog

POS (Point of Sale) Systems are vital to any retail business. However, many companies are not making the most of them, which are often outdated. 

The Point of Sale (POS) System is responsible for receiving payments, tracking inventory, and managing sales data. If your POS is out of date or malfunctioning, it can seriously affect your sales, so it’s essential to ensure your system is up to date and working correctly.

In this Blog, we present a checklist of what you should take into account in your Point of Sale System, and then we give you seven keys to improving your POS system, making the most of it, and taking your retail business to the next level.

Checklist of your Point of Sale System 

1. Is the Software Updated?

The first primary step will be to update your software to the latest version so that you have the latest updates. Many times the updates imply substantial improvements, and the current versions, in addition to offering multiple advantages for security. Updates also often indicate that the system can speak in the same language as the latest technological advances and industry trends, so it is worth making sure they are updated. 

Outdated Software can cause all sorts of problems, from crashes and security vulnerabilities. Ensure you are using the latest software version and that all updates have been applied. That is an essential step to ensure a safe and secure system. Also, we recommend checking for updates periodically and applying patches.

2. Are the Employees taking advantage of the full potential of the Software?

The ideal will be to have intuitive software that is easy to use. To get the most out of your Point of Sale system, you must train your employees on how to use it, and they should be familiar with all the features and how to navigate the system. 

Many companies assume that their employees know how to use the POS system correctly, leading to errors and lost sales. 

Train them on how to process transactions quickly and accurately, manage inventory and keep track of sales data and shipping management. This information can help you make better business decisions and improve your results.

3. Do you keep your data updated?

Keeping the data of your Point of Sale System (POS) organized and updated is vital, which will help you run your business more efficiently.

Key Areas Requiring Updated Data

1. Inventory: Make sure you regularly update your inventory in the POS system inventory. It will help you keep track of your stock and always have popular items available.

2. Sales. Make sure to classify and organize your sales data in the POS System. It will help you track trends and understand how your business performs over time.

3. Clients. Can you contact your customers at the correct times? Your POS data will be vital to reaching your customers for marketing and upsell purposes. In addition to that, you can offer birthday promotions, loyalty programs, and purchase preferences.

7 Keys to Improve your POS System

1. Invest in a modern POS system

To increase your profits is best to invest in a modern POS system that allows you to scale your business to where you are thinking is best. So if your system is already a few years old, or you’re not sure it’s at the forefront of technology, maybe it’s time to go to the next level. 

Many modern POS Systems are much easier to use and more efficient than older models. These systems are often feature-rich, can handle more significant transactions faster, update warehouse and inventory systems in real-time, and connect more sales with customers. 

2. Enhance the potential of the POS System by combining other technologies

Do not limit yourself to just an adequate POS system. An excellent POS system consider all business areas. The current needs of a retail company require combining different Software platforms to provide a better customer experience. For instance: 

  • Customer Relationship Management (CRM) Systems
  • Clienteling systems allow you to personalize the store experience 
  • Automated marketing systems help you carry out campaigns and promotions, both to existing customers and potential customers. 

3. Keep up with the latest technology trends.

POS systems are constantly evolving and improving, running more efficiently and offering more features than ever. 

Keeping up with trends and technological advances will be essential to stand out. Today, cutting-edge retail companies are taking advantage of the best POS systems that allow them to incorporate Artificial Intelligence for conversational retail, make sales through e-commerce and social networks, and reinforce an omnichannel strategy toward customers. 

In general, a successful Point of Sale System today should drive a seamless and seamless customer experience (CX). 

4. Achieving Seamless Experiences Using Data

Delivering seamless, integrated shopping experiences across all touchpoints has become the standard expected by customers today. 

The most visionary retailers have recognized that creating and maintaining a consistent online and offline customer experience is imperative. To do this, collecting and analyzing data across different channels is critical, ultimately allowing them to gain clarity on their customer experiences.

5. Incorporate an Omnichannel strategy

Incorporating an Omnichannel strategy starts with using a POS connected to all the points of contact of the retail business. An example of this includes if a retail company sells something in its physical store, then generates online sales moments later, and the inventory is updated in real-time, so there are no miscommunications of available stock to sell.

Retailers who use POS data to connect what’s happening online and in the physical store gain a competitive advantage, position themselves ahead of the competition, and exceed customer expectations. 

Users can quickly run POS reports and discover a complete view of the retail business, from the busiest times in their stores to optimal stock levels, improving sales and customer experiences.

6. Using the potential of real-time cloud synchronization 

A cloud-based POS system is becoming necessary, as it guarantees security, availability, and performance. POS systems need to provide real-time information on all transactions, both online and in the physical store, and for this to happen, the cloud is a must. 

With the cloud, retailers can check inventory, send invoices, and better manage their employees and customers. They can also create and export custom reports helping retailers to be more efficient with their time, to the benefit of customers and the business. 

7. Open Upselling Opportunities

In addition to the POS being a destination for processing payments, it also presents an opportunity for retailers to increase their average sales. 

Taking this into account, when customers decide to buy something, your retail business can offer the opportunity to find more offers and similar products, either at the moment or later, by other means, according to your marketing communication strategy. With this, customers feel that their brands are on the lookout, offering them products and services tailored to their needs and expectations.

So, what can we conclude from a good Point of Sale System?

When it comes to Point of Sale Systems (POS), there are two levels, the basic level in which the essential requirements to make and record sales are met, and a second level that leads retail companies to stand out. 

Improving a POS system requires considering the basics, such as making sure the software is up to date, that sales staff can use it easily and get the most out of it, and that the data output from the POS system is used to generate more sales. 

However, technological advances and new customer expectations lead retail companies to aspire to another level that only POS systems can achieve in combination with other systems and functionalities.

If you are thinking of improving your Point of Sale Systems, it may be time to invest in a modern retail system that offers your company the potential of the most advanced trends in retail today. 

Update your POS with the help of experts

Teamwork Commerce is a leading Omnichannel Solution, providing retailers with Point-of Sale, Order Management, Inventory Control, CRM and Analytics. They also boast an ecosystem of integrations with top solutions making unified commerce a seamless activity. Serving top retailers in over 20 countries globally including, Moose Knuckles, Colorado Rockies, Asics, Milwaukee Bucks, Catbird and Paul Stuart. Learn more at www.teamworkcommerce.com.

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