Purpose
The purpose of the Project Manager is to facilitate resources and cooperation
between teams for the ultimate success of client’s projects and overall
account health. The Project Manager sets and manages expectations for the
client and internal teams to deliver high quality service and achieve
frictionless commerce.
Job Duties and Responsibilities
- Develop and manage project plans for successful completion of
projects in Coordination with CSM and clients. - Coordinate internal/external stakeholders and resources for timely
completion of tasks and milestones - Set deadlines, assign tasks (internal and client stakeholders), and
monitor progress of projects and other deliverables - Track written approvals & sign-off of LOEs, design/requirements, and
acknowledgements (or ensure the Project Coordinator is doing so if
applicable). - Escalate delays, risks, and issues internally as needed (Support issues,
project delays, etc.) - Track project budget and time spent (through Project Coordinator if
applicable) - Report on project status and closure to Operations Director
- Coordinate priorities of internal team for projects and other open
requests - Maintain project/task management tools (Jira, Confluence, Smartsheets
etc.) - Work with clients and Service Team to develop rollout/go-live plans
Soft skills:
- True passion for the customer
- Teamwork
- Clear, transparent, and direct communication
- A love of learning about what’s new
- English advanced C1
- Availability to travel to the U.S.