Tasks
- Holding regular meetings with the Client Success Manager to overview any outstanding
tasks from the client and action plans going forward - Management of daily and weekly targets, ensuring that the respective team or team member
completes them - Effective coordination with the client/management when there is a delay on target
completion in order to resolve the reason for the delay - Keeping all teams involved informed of important deadlines, changes, target attainment and
major milestone achievements, as well as delays - Monitoring tasks and projects using Atlassian products (JIRA and Confluence)
- Client sign off on requirements and statements of work
Responsibilities
- Ensure coordination and communication exists between teams
- Responsible for hitting delivery dates for project tasks, and hitting major milestones
- Responsible for alerting teams if something is delayed and how this time can either be made
up or not - Responsible for relaying what was done last week and what will be done this week and future
milestones to hit - Facilitates communication between teams as needed