Overview
Teamwork Commerce, like all organizations are made up of individuals, each of whom has been hired and trained for a particular “hat” or job to do. Each hat works in tight coordination with one another, doing the required tasks that make up their hat (their job) for the business to not just operate, but be successful and continue to expand. A Basic Hat lists the purpose of your role in addition to major job duties and responsibilities. A Full Hat will explain each task and exactly how to carry it out. It is your responsibility to fully understand each part of your hat and be able to perform each of the functions of your hat.
Purpose
The Data Analyst is a senior member of the Service Team responsible for the architecture and design of integrations and data flows between Teamwork and any third-party systems that are a part of a client’s overall ecosystem.
Job Duties and Responsibilities
- Documents design and requirements of system architecture, integrations, data mapping, etc.
- Analysis of 3rd party systems (data, architecture, APIs), and how they connect and communicate with TW systems and workflows, ensuring the system, specs and design maintain standard ETL practices
- Create and maintain documentation in collaboration with client on the design, mapping, workflows, diagrams, and test cases, that relate to integration(s) and the clients’ data
- Obtains client sign-off/approval of documented integration requirements, design, and mapping.
- Manages Data Migration – analysis, mapping, and implementation of clients’ data (catalog, customers, sales history, etc.)
- Creates Testing/UAT plans with the client to ensure all use cases are thoroughly tested prior to deploying new integrations or changes to existing integrations
- Provides internal QA of new integrations prior to passing to UAT
- Provides demo(s) of new integrations to clients
- Reviews testing plan with client to ensure they are prepared for successful and thorough UAT
- Supports integration changes submitted by client and/or Data Specialist
- Works in tight coordination with, and maintains regular communication with
- Developers and QA Teams on design, development, and testing
- Fostering growth of Data Specialist
Summary
The Data Analyst works with the client and internal teams to build and maintain high
quality integrations. The Data Analyst reports to the Client Success Manager and can utilize the Operations Director and Technical Director as additional points of escalation.