Know the customer
before they ask.
Clienteling built on one customer record across every channel. Customers enter their own details, so the data stays clean, the line keeps moving, and associates see it the moment it matters.
While her items are being bagged, she scans the QR code on the counter and signs up on her own phone. By the time she pays, the associate can greet her by name.
A known customer is a better customer.
Customer data is only worth what the floor does with it.
One profile per customer.
Read by POS, e-commerce, and every channel that serves them.
Centralized records, preferences, purchase history, and engagement data, the profile every channel personalizes from.
Email and SMS opt-ins captured during registration, so marketing stays compliant and the audience grows from real consent.
A scannable barcode ties a new profile to the transaction and receipt instantly, no lookup, no retyping at the register.
The same customer record whether they buy in store or online, so history and preferences follow the customer.
Import and export customer information through open APIs, so this fits alongside the CRM you already run instead of replacing it.
Teamwork Commerce has helped us gain a holistic view of the customer for all of our systems. It has been the backbone for that. It helps Petco to be an omnichannel company.
Customer sign-up that does not hold up the line.
Self-registration on the shopper's own device.
Sign-up happens on the shopper's own device via a QR code: better privacy, better data quality, and no manual account setup at the cash wrap.
- Registration from the customer's phone, not the register
- Accurate data from the first interaction, entered by the person it belongs to
- Profiles ready before the first purchase completes
Registration and customer records per market.
Languages, locations, and registration templates configured per market, with clean, duplicate-free records as the system of record.
- Languages and locations managed per market
- Registration templates you control
- One clean record per customer, no duplicates
The most knowledgeable coworker on your floor.
An AI assistant on the associate's handheld. Associates ask it the way they would ask a colleague and get an answer, with pictures, in seconds, so they spend less time searching and more time with the customer.
- Ask in plain language"Something warm for a weekend in the mountains" brings back the products that fit.
- Scan a tagPull up the product information for the item in hand.
I found 7 warm coats for women. Would you like to narrow down the selection by color or size?
Reversible Cocoon CoatThis cocoon coat is designed to be worn either way.
Belted Coat in Double-Faced WoolA timeless outer layer, this coat is cut for warmth.
Double-Breasted PeacoatThis double-breasted coat is a cold-weather staple.
Long Double-Breasted CoatCut with a double-breasted front and a longer line.
Shearling Aviator JacketA heavier shell with a shearling collar and cuffs.
Wrap Coat in CamelSoftly tailored, with a self-tie belt at the waist.
- Browse by categorySee what is new without walking away from the customer.
- Answers with picturesProducts shown, not just named, so the customer sees them too.
- Save and shareKeep products for later and share them with the customer.
More customers known, without slowing checkout.
Four ways to get a customer on the record.
None of them slow the queue, and none rely on an associate typing an email address correctly. All four land in the same record.
Associate-entered
Customizable quick fields for a fast capture, or a full-page form when there is time to take everything.
Customer-facing mode
The app switches into a secure customer-facing state and hands the device over for the shopper to register themselves.
QR self-registration
A printed or on-screen QR opens a self-fill page on the shopper's own phone. On submit, the record is captured and tied to that exact store location, then "show recent" attaches it to the open ticket instantly.
Wallet & membership scan
Pull an existing account onto the checkout screen by scanning a loyalty membership QR or digital wallet ID with the device camera.
One customer recordClean, duplicate-free, per market
Profile depth
Membership status, custom preferences, birthday tracking, appointments, lifetime spend indicators, and the full transaction log, surfaced where the associate is standing.
Custom fields
Capture the data you want about a customer, from RFM scores to recent and last purchases. If you want to keep it, there is a place for it.
Customer data questions, answered.
No. A customer data platform pulls in data from your website, from email tools such as Klaviyo and from other sources, and Teamwork Commerce does not do that. It holds the customer record used in store: profiles, preferences, purchase history and consent, captured through self-registration and tied to transactions at the point of sale. Open customer APIs import and export customer information, so it sits alongside the CRM you already run rather than replacing it.
Customers register themselves by scanning a QR code on their own device, so nobody types details at the cash wrap and the queue keeps moving. A scannable barcode ties the new profile to the transaction and receipt instantly, and email or SMS marketing consent is captured during registration.
No. Open customer APIs import and export customer information, so it supports the CRM workflows you already run rather than requiring a full migration. Records are kept clean and free of duplicates, with languages, locations, and registration templates configured per market.
It is an AI assistant built into the associate's handheld device, there to help associates help their customers. Instead of digging through binders or radioing the back room, an associate asks a question the way they would ask a colleague and gets an answer, with pictures, in seconds. They can describe what the customer wants in plain language (“something warm for a weekend in the mountains”), scan a tag to pull up product information, or browse by category to see what is new, then save and share products. Faster answers mean less time searching and more time selling, and customers leave with exactly what they came for, or something even better.
See it on your own numbers.
Tell us how many stores you run and what you are replacing, and a technical specialist will walk you through the platform against your actual operation, no generic demo.
- A working session, not a slide deck
- Straight to a technical specialist who knows retail
- Your details stay with us, no list sharing
Turn transactions into relationships.
See how customer data gets captured, kept clean, and used on the floor.