World Series Champions, Washington Nationals, Elevate their Fan Experience
Before the start of the Washington Nationals 2019 season, their retail division implemented Teamwork Commerce POS in 90 days. With an integration to Fortress, Teamwork provides a solution that is unparalleled in the stadium space.
In mid-October, the Washington Nationals clinched their first pennant, setting the stage for D.C.’s first World Series in 86 years. How do the Nats serve up championship merchandise to a fanbase that hasn’t seen a World Series game since 1933? With Teamwork Commerce.
Immediately following the last out of the World Series, Teamwork Commerce, a cloud-based point-of-sale system easily handled the flood of fans who wanted the first chance a World Series championship merchandise.
Teamwork supports not just standard purchases from casual fans, but integrates with Fortress’s season-ticket-holder loyalty program. The program links with each fan’s account to provide special discounts, loyalty points and even on-the-spot specials and sales. This made it easy to deploy new championship merchandise for sale.
“We had a very short timeline for implementation. Teamwork came in, they had a team on the ground within a week and really came through. After testing, everything was ready for a smooth Opening Day.”
– Mike Carney, Nationals VP of Business Strategy
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