Teamwork Featured: Clover Sport Enhances Fan Experiences and Streamlines Stadium Operations Globally

Teamwork Featured: Clover Sport Enhances Fan Experiences and Streamlines Stadium Operations Globally

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Tori Richard Rides Tech Wave

CLEARWATER, Fla., June 27, 2022 /PRNewswire/ -- Honolulu based resort wear brand, Tori Richard, has signed with Teamwork Commerce. Having trademarked the phrase, "Resort is a State of Mind®," the company was eager to implement Teamwork's software to create a...

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Tori Richard Rides Tech Wave

Tori Richard Rides Tech Wave

CLEARWATER, Fla., June 27, 2022 /PRNewswire/ — Honolulu based resort wear brand, Tori Richard, has signed with Teamwork Commerce.

Having trademarked the phrase, “Resort is a State of Mind®,” the company was eager to implement Teamwork’s software to create a frictionless retail process and open more time to enjoy the Hawaiian lifestyle. The Implementation of Teamwork’s mobile Point of Sale and Order Management System will enable omnichannel services by offering customers endless fulfillment options such as Buy Online Pick Up In-Store (BOPIS), Buy Online Ship from Store (BOSHIP), and Buy In-Store Ship from Warehouse. Remember that dress you saw from your vacation you can’t stop thinking about? Tori Richard is now able to bring their award-winning resort wear for men and women to you, wherever you are.

“Teamwork Commerce enables a fully integrated omnichannel experience for our customers, as well as enabling sophisticated data analytics, customer and product data management, and merchandise planning tools for our internal team. All of this on an intuitive, easy to use platform for all users. I couldn’t be more pleased with our choice of Teamwork Commerce, and their expert team, as our POS and Retail Management software partner,” shares Mike Osorio, Tori Richard, VP of Retail & Marketing.

Teamwork’s turn-key omnichannel solution will empower Tori Richard to capture and manage important customer behavior and transactions seamlessly all while creating a personalized shopping experience for every single customer. The sophistication of this cloud-based mobile retail technology allows for big changes to happen for the brand right from their headquarters in Honolulu, where they have been based for over 60 years.

Tori Richard

Founded and based out of Honolulu, Hawai’i since 1956, Tori Richard continues to create comfortable and innovative apparel for the resort lifestyle. Known for their exceptional performance fabrics and one-of-a-kind prints designed by their in-house art department, their extensive collection includes apparel and accessories for the entire family. Get in vacation mode at www.toririchard.com.  

Teamwork Commerce

Teamwork Commerce is a leading Omnichannel Solution, providing retailers with Point-of Sale, Order Management, Inventory Control, CRM and Analytics. They also boast an ecosystem of integrations with top solutions making unified commerce a seamless activity. Serving top retailers in over 20 countries globally including Moose Knuckles, Colorado Rockies, Asics, Milwaukee Bucks, Catbird and Paul Stuart. Learn more at www.teamworkcommerce.com.

Related Posts

Tori Richard Rides Tech Wave

CLEARWATER, Fla., June 27, 2022 /PRNewswire/ -- Honolulu based resort wear brand, Tori Richard, has signed with Teamwork Commerce. Having trademarked the phrase, "Resort is a State of Mind®," the company was eager to implement Teamwork's software to create a...

read more

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An All-Encompassing Approach to Cloud-Based Retail CRM

An All-Encompassing Approach to Cloud-Based Retail CRM

This article originally appeared in  CRM Buyer

Customer relationship management is the foundation of retailers meeting the demands of the ever-changing industry. Both customers and relators have been in a state of flux since 2020, and even prior to with rapid advancements in technology in eCommerce capabilities. Many consumers quickly took advantage of heightened convenience when it came to purchasing through online channels. Spending comes with more ease when the options become more convenient, that becomes a tower of packages at your doorstep.

With this increase in online shopping, many retailers responded by investing heavily in digital transformation all along their retail management ecosystem, deploying omnichannel solutions to remain competitive in what would become the new era of retail; a seamless blend between in-store and online sales channels. This required the advancement of a range of areas from mobile point-of-sale (POS), to order management systems, through to reporting analytics and secure CRM (Customer Relationship Management).

People today expect options and personalization. Whether it is a streaming service bumping curated shows to the top of your profile, the ability to have your doctor meet virtually from your couch when they are sick, or your favorite retailer allowing you to shop in the ways that work with your lifestyle. You may want to buy online and pick up in-store, others want to browse and purchase entirely from their mobile phones. Some customers still crave the complete in-store experience and the tactile and social elements of shopping.

Retailers need to cater towards any and all of these preferences. Understanding customer expectations and feedback is important to ensure customer satisfaction. In order to achieve this, retailers need an all-in-one solution that integrates completely and seamlessly with their cloud-based CRM and wider retail management system. POS systems that have in-built CRM solutions can be leveraged by retailers to streamline their operations.

Why CRM Matters

The global CRM software market is projected to grow to $49.6 billion in size by 2025, with a significant increase of almost $4 billion from 2020. By leveraging CRM, retailers can classify a customer in several ways including data led segmentation, customer behavior, purchase frequency, recency, and likelihood of purchase.

CRM plays an indispensable role in managing a retailer’s relationship with consumers. In a new environment where customer expectations continue to grow, it has never been more important for a retailer to be in tune with consumer demands, and more importantly, have the ability to deliver on them. Retailers must ensure that their CRM integrates seamlessly with their wider applications that complete an omnichannel offering, enabling an all-encompassing approach that remains flexible with changing consumer needs. This means, even if your brand has over 30 different websites, you can have the ability to handle orders and returns from any of them through sophisticated omnichannel solutions.

Creating a Holistic Approach

The general aim of a CRM tool is to establish and strengthen the relationships between customers and the retailer. In order to build a successful relationship, a business must know their customers, understand their habits, and respect their values. With all these points combined, retailers should have the necessary information required to understand consumer demands as well as business needs. Customers are more likely to return when they feel that the retailer “gets” them.

Shopping at your favorite store should feel like shopping with your best friend.

The right CRM allows retailers to create a single source of information around every individual customer, enabling consistent visibility of every shopper. A holistic customer view enables retailers to visualize customer purchasing habits across sales channels, allowing them to easily segment customers. The capability to access all customer data in one place gives retailers the ability to build meaningful relationships with shoppers and create customer loyalty.

The appropriate CRM also enables customers to use their earned loyalty benefits or stored value across any channel with customer data & assets centrally visible. In addition, the software should be user-friendly and allow businesses to integrate external applications and tools to maximize efficiency.

Meanwhile, with consumers becoming increasingly conscious about how their data is used, GDPR compliance is now a significant consideration to keep in mind as well.

Importance of a GDPR-compliant CRM

An appropriate CRM should not only fulfill business needs but also ensure the safety and security of both consumers and business. The retail sector has been named one of the top targets for phishing attacks, according to the FBI Internet Crime Complaint Center (IC3). Retailers without the right technologies can put themselves and their consumers at risk. An advanced CRM system with state-of-the-art security elements should never be overlooked.

For any retailer, customers and their data are the most valuable assets – compromising on the security of these assets can lead to huge fines from regulators. On top of that, retailers can lose consumer trust and business reputation, all due to a lack of the appropriate security measures in place.

The modern CRM should allow retailers to store customer data securely in a separate repository, which is accessed and referenced only when needed by associates, without ever revealing or importing customer data into a local system. This minimizes the risk of a breach – both externally and internally, and makes data security simple, easy and compliant.

An All-Encompassing Solution

It is vital to have a strong POS system that is user-friendly and flexible when it comes to integration. In order to bolster the CRM, retailers should move towards all-in-one integrated retail solutions that cater to business needs in sync with each other. Retailers need a solution that is compatible with the wider retail management system – from POS through to CRM and order management, as well as reporting and analytics. This combination can support retailers’ productivity with increased synchronization, while providing seamless integration and user experience. In retail terms, one size seriously fits all.

Delivering a great user experience is the key to building positive customer relationships. However, in order to achieve this, retailers should be able to utilize the data from the CRM to seamlessly adjust operations across the wider management ecosystem. It also creates a more harmonious experience for associates who only must learn one system, versus two or three to complete their daily tasks. This eliminates a tremendous amount of user error.

Modern POS solutions configured in smartphones and tablets can provide information and access to the entire customer history through customer profiles in the mobile POS app. This can enable retailers to attract and retain customers by providing personalized experiences, which is what most of us are looking for in our tech-driven world. Based on marketing data statistics, 90% of people were drawn to personalized content.

Retailers need to understand that while cloud-based CRM is important, it must be used as part of a wider, all-encompassing retail stack. This can allow retailers to cover all bases in order to remain competitive and flexible to changing consumer demands. Those using an all-in-one solution can gather all information in one place. This can further strengthen their position in an increasingly saturated landscape and provide retailers with an advantage over their competitors.

Being a Savvy Consumer of Customer Data

Retailers can use data from their POS, CRM, and OMS to better understand their customers. Companies can create new designs based on what is selling with their top buyers and create deals targeted to when customers are buying. Imagine learning that 60% of all online orders are being shipped within an hour of Charlotte, North Carolina? It might lead to an exciting new endeavor for your business. Setting up a solid foundation allows ample room for growth. In today’s retail world, that starts with your omnichannel retail solution.

Teamwork Commerce is an omnichannel solution that provides retailers with POS, OMS, Inventory Control, CRM, and Analytics. As a leading partner of Apple, Teamwork is constantly evolving and ensures the use of cutting-edge technology. The world’s leading retailers use Teamwork Commerce to create customer-centric omnichannel and frictionless experiences, and offer exceptional customer service. For more information, visit: https://www.teamworkcommerce.com

Related Posts

An All-Encompassing Approach to Cloud-Based Retail CRM

This article originally appeared in  CRM BuyerCustomer relationship management is the foundation of retailers meeting the demands of the ever-changing industry. Both customers and relators have been in a state of flux since 2020, and even prior to with rapid...

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Teamwork Commerce Partners with Connected Retail by Zalando to Create a Customer-Centric Omnichannel Experience

Teamwork Commerce Partners with Connected Retail by Zalando to Create a Customer-Centric Omnichannel Experience

TAMPA, Fla., June 22, 2022 /PRNewswire/ — Teamwork Commerce, a global leader in fashion retail, announces technical partnership with Connected Retail by Zalando enabling omnichannel retailers to reach millions of customers on Zalando. Zalando is one of the leading online platforms for fashion and lifestyle in Europe with almost 49 million active customers across 25 European markets. Connected Retail by Zalando offers a way for brick-and-mortar stores to link their assortments to Zalando.

The collaboration between Teamwork Commerce and Connected Retail by Zalando makes the technical integration component easy and convenient for stores. Teamwork Commerce is an industry-leading Omnichannel Solution, providing retailers with Point-of-Sale (POS), Order Management (OMS), Inventory Control, CRM and Analytics. For retailers that want to link their inventories to Zalando, a digital inventory management system is a must. The Teamwork Commerce retail solution helps retailers modernise their operations with ease. With the light foot print of a cloud based mobile POS system on user friendly Apple products, retailers can streamline operations with an all-in-one solution with endless tech integrations. The integration with Connected Retail by Zalando showcases the adaptability of the Teamwork system. This joint solution provides a seamless way to go full omnichannel in the midst of an ever-changing retail climate.

High-end apparel, footwear, and accessory retailers across Europe trust the Teamwork Commerce solution to streamline their retail operations. For European retailers looking to go fully omnichannel and reach millions of new customers, the Teamwork Commerce and Connected Retail by Zalando joint solution creates a customer-centric omnichannel experience that is proven to boost sales.

Teamwork Commerce

Teamwork Commerce is a leading Omnichannel Solution, providing retailers with Point-of Sale, Order Management, Inventory Control, CRM and Analytics. They also boast an ecosystem of integrations with top solutions making unified commerce a seamless activity. Serving top retailers in over 20 countries globally including Princesse tam tam, Comptoir des Cotonniers, Moose Knuckles, John Fluevog and Paul Stuart. Learn more at www.teamworkcommerce.com.

Related Posts

Tori Richard Rides Tech Wave

CLEARWATER, Fla., June 27, 2022 /PRNewswire/ -- Honolulu based resort wear brand, Tori Richard, has signed with Teamwork Commerce. Having trademarked the phrase, "Resort is a State of Mind®," the company was eager to implement Teamwork's software to create a...

read more

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5 Strategies to Increase Your Sales with a Point of Sale Software

5 Strategies to Increase Your Sales with a Point of Sale Software

Retail companies are always looking for ways to increase sales, and one of the most effective ways to achieve that goal is by adding a Point Of Sale software or improving the one you have in your business. A Point Of Sale software let you manage your stores in an easy way, keeping track of your sales, inventory management, sales, and billing, among other features. A great Point of Sale also allows you to manage employees, loyalty programs, and e-commerce; some offer marketing and customer relationship functions. This is why your POS system, far from being a complement to your ERP system, is key to your sales strategy, and managed correctly with a good strategy, it can help you increase your sales and stand out from the competition. In this blog, we want to show you 5 Strategies to Increase your Sales with a Point of Sale Software that can help you grow your business, make improvements on your customer service and boost your customer loyalty.

1. Have Seamless Customer Experiences

Improving customer experiences through a Point Of Sale (POS) technology is a key to increasing sales for retail businesses. However, to create a truly seamless customer experience, it’s important to consider all aspects of the buying process, from the customer doing pre-purchase research, to ordering, receiving, and the post-sale experience.

Delivering seamless, integrated shopping experiences across all channels has become the bare minimum that most customers today demand. This is how smart retailers have achieved memorable experiences for their customers, who feel well served by any channel.

Merging online and offline interactions allows customers to purchase products from anywhere, anytime, and in the way that works best for them. It also allows business owners to better understand customer needs and preferences, which can lead to more sales.

An omnichannel integration can also help reduce the time it takes to resolve customer complaints and increase the accuracy of customer data. Plus, it can help employees better understand customer needs and preferences. Additionally, an omnichannel strategy can help retailers reduce the costs associated with offline marketing campaigns and increase revenue from online shopping.

By using a mix of online and offline channels, companies can create an omnichannel experience for their customers and increase their sales.

2. Analyze the data of the Point of Sale Program

Using a POS system, is essential to gather all the important data for your business that will allow you to make real-time decisions:

  • Manage inventory: Check inventory statuses in the warehouse and in different stores.
  • Manage deliveries and returns.
  • Automate shipments. BOPIS: buy online, pick up in-store
  • Manage information about products and customers
  • Manage employees. Time cards and sales performance.
  • Analyze real-time data of brick and mortar stores and e-commerce
  • Analyzing KPIs performance indicators is essential to increasing sales in your business.

Remember that we can only improve what we can measure.

With a Point Of Sale system, retailers have access to KPIs like total profit and profit margin, which are clearly laid out in POS system reports, allowing retailers to track profitability and ensure that their inventory actually helps generate revenue.

The POS system can provide information about which products are selling more than others, and strategic decisions can be made. A deeper analysis will allow you to see where to place the best-selling products, colors, or models in the store, or which vendors are the sales champions in that period.

Due to this information, retailers can make better decisions that allow them to increase sales, save and make more money in a smarter way.

3. Leverage real-time speed with cloud-based POS systems

Time is decisive when it comes to making decisions quickly and safely, and this can be achieved with cloud-based systems that have the power to update inventories instantly each time a garment is sold or returned in a store, even if they are online stores or a consumer shop in the e-commerce of the business.

With a mobile point of sale, vendors can easily scan and charge for items, making transactions quick and easy. Also, there are different add-ons like the card readers, barcode scanners, cash drawers or receipt printers on the market that help compliment your POS hardware.

Also, inventory is easy to manage and track when using a mobile point of sale (mPOS) system like an iPad. That is because the iOS systems, in addition to the simple understanding and ease of use, allow users to enter data quickly and effortlessly using on-screen keyboards or touch screens.

Using an iPad POS App can take your retail business to the next level by combining the efficiency of a mobile POS, with the versatility and extraordinary customer-centric design of the Apple iPad. Your brand will gain versatility and a mobile device with the highest technology using POS for iPad, which gives you the guarantee of great performance and an innovative look.

4. Empower your POS by having Fast Check out in stores

Much of the customer experience happens in the store, so a key strategy is to ensure that your check-out process provides a fast, agile, and seamless experience, every time a consumer shops in your store. Point of Sale systems that allow payments with mobile devices, tablets, or iPads can make a huge difference, allowing sales staff to have mobility inside the stores, and go where customers are.

A study conducted by Capterra found that retailers using a mobile POS system in the United States increased from 32% in 2017 to 46% in 2020, and continue to increase. The study also reveals that 64% of the retailers surveyed agree that the adoption of a Mobile Point of Sale system helps them increase their sales, and 82% say that having the mPOS allows them to achieve seamless customer experiences.

A mobile point of sale (mPOS) system can improve the performance of retail businesses by speeding up transactions and providing greater accuracy. If you have an easy-to-use cloud-based mobile POS solution, not only will transactions be faster in-store, but cloud synchronization will also mean that every transaction is reflected across all company areas, and your inventory will be updated in real-time, both in the physical store and in e-commerce.

5. Having the Right Information, at the Right Time

A good retail POS system also allows you to track sales and inventory levels on a daily, weekly, or monthly basis, so you can make informed decisions about future sales and pricing.

Once the customer is ready to pay, the sales staff can have the correct information about the products sold to the customer or the discounts that can be made, increasing the ticket at that moment.

In addition to this, email campaigns can be carried out with certain offers or advertisements for each client based on the information provided by the Point of Sale system, and the inventory stocks.

Retailers can also benefit from using retail POS systems that provide real-time reports and daily analytics. This can help them understand how their customers are using the system and what areas could be improved in the future.

What the future holds

Increasing sales with a Point Of Sale program will require a comprehensive strategy that includes proper data management. A strong sales strategy, combined with the right POS system, can be a game-changer for retailers when used to their full capacity.
The insights provided from sales data alone offer valuable insight to your sales staff, but the key is to use it appropriately to make convenient decisions that truly impact the growth of your company.

Regardless of whether you are a small business or a large chain of stores, your Point of Sale System must be easy to use and have a friendly interface, since it is important that salespeople have a friendly experience, which allows them to bring faster service and be more efficient.

It’s important that you have the full Point of Sale system that allows you to accept cards, read barcodes, have a ticket printer, and everything you need to make sales in a physical store.

A Mobile Point of Sale system offers many advantages for retail businesses. It’s faster and more efficient than a traditional cash register, transactions are processed quickly and smoothly, and inventory is easy to manage and track. Another positive feature is that sales reports are effortlessly generated, so customer data can be easily accessed and used for marketing purposes.

Leading brands are executing successful omnichannel strategies along with their marketing strategies, and know the difference between omnichannel and a multichannel strategy, achieving success across every buying channel, gaining happy customers, and increasing their sales. Customers expect to be listened to through any channel with the same benefits, so your system must offer payment processing for all forms of payments available, such as credit cards, cash or even gift cards.

Are you ready to choose your Point of Sale (POS) software?

Teamwork Commerce is an omnichannel solution that provides retailers with POS, OMS, Inventory Control, CRM, and Analytics. As a leading partner of Apple, Teamwork is constantly evolving and ensures the use of cutting-edge technology. The world’s leading retailers use Teamwork Commerce to create customer-centric omnichannel and frictionless experiences, and offer exceptional customer service. For more information, visit: https://www.teamworkcommerce.com/demo-request/

Related Posts

An All-Encompassing Approach to Cloud-Based Retail CRM

This article originally appeared in  CRM BuyerCustomer relationship management is the foundation of retailers meeting the demands of the ever-changing industry. Both customers and relators have been in a state of flux since 2020, and even prior to with rapid...

read more

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